If your tracking shows that your parcel has been delivered but you haven't received it, follow these steps to locate it:
Contact the Carrier
- Reach out to the delivery carrier to ask for more information on the parcel’s location. Have your tracking number or delivery confirmation number ready.
- Check the "Our Carriers" page for contact information for your specific carrier.
Check with Others at Your Address
- Ensure that no one else at your address has accepted the parcel.
Look Around the Delivery Location
- Check if the parcel was left with a neighbour or in a safe place, such as a porch, garden, or garage.
- If it was with a neighbour, consider checking with them directly.
Check for an Attempted Delivery Notice
- Sometimes, carriers leave a notice if delivery was attempted. Look for a card or message in your letterbox or on your door.
- Follow the instructions on the notice to request a re-delivery or arrange for collection.
Contact the Carrier Again
- If you still can't find your parcel, reach out to the carrier for further assistance. Keep in mind that some carriers may deliver as late as 10 pm.
If you need further help, please don't hesitate to contact our customer service team.