If you have received a damaged item and would like to return this for an exchange or refund this can be done through our returns portal where you can start your return request on the item.
If the item is faulty or the product becomes faulty within warranty you can raise a support ticket with our customer service team who will be happy to help assist you further and get the issue resolved as quickly as possible.
Raise a ticket
for us to assist you as quickly as possible please provide us with your order ID and a clear image or video of the issue you are experiencing so our customer service team can assess the evidence and advise you on what to do next and how we can help you further.
We will not refund products that are not faulty upon being tested here at the warehouse. If a product is not faulty upon testing, it will be returned to you and there may be charges for the collection and return.
We are only able to issue a refund on returns within the 30 day return period. If the item is within the warranty period we would be happy to assist with any replacement parts needed but would be unable to issue a refund.
If you return an item, whether it be faulty or unwanted and do not claim for it within 30 days of us receiving the item, it will be destroyed without replacement or refund.
Please contact us by clicking here if you need any further help.