Returns & Refunds

AllPondSolutions Returns Policy
At AllPondSolutions.co.uk, we offer returns for most items within 30 days of receipt. Please review our return policies below. While most items sold on AllP...
Fri, 14 Feb, 2025 at 3:52 PM
When Will I Get My Refund?
Refunds may take up to 14 days to process, depending on the condition of the item, how long you've had it, and the method of purchase. This timeline sta...
Fri, 14 Feb, 2025 at 3:53 PM
Returning Faulty Goods
If you have received a damaged or faulty item and wish to return it for an exchange or refund, you can do so through our returns portal. Please start your r...
Fri, 14 Feb, 2025 at 3:53 PM
What to Do if Your Item is Damaged During Transit
We're sorry if your item has arrived damaged, and we want to resolve this for you as quickly as possible. Steps to Take: Open a Return Request: The...
Fri, 14 Feb, 2025 at 3:54 PM
How to Return Your Aquarium
If you'd like to return a large pallet aquarium, whether it's unwanted or faulty, please follow these steps: 1. Arrange Return with Customer S...
Fri, 14 Feb, 2025 at 3:54 PM