We're sorry if your item has arrived damaged, and we want to resolve this for you as quickly as possible.

Steps to Take:

  1. Open a Return Request:
    The fastest way to resolve this is to open a return request for a refund or exchange via our returns portal.

  2. Upload Clear Images:
    Please upload clear images of the damaged item through the portal. This helps us assess the damage and make a quick decision regarding a replacement or refund.

  3. Pre-Paid Label:
    If needed, we will issue you a pre-paid return label. In some cases, we may simply replace the damaged part.

  4. Report Damaged Items Quickly:
    It's important to report any damage as soon as you can to ensure a smooth process.

Special Note for Pallet Deliveries (Aquariums):

If your pallet delivery aquarium has arrived damaged, please reject the package following the delivery guidelines.

Need Further Help?

If you have any further concerns or questions, feel free to contact us. We'll assist you within 24 hours.