Warranty periods differ dependant on the product purchased. It is important to check this at the time of purchase to ensure you are satisfied with the guarantee period.
What Will All Pet Solutions Do?
At All Pet Solutions, any product under warranty is guaranteed against damage or defects in material or workmanship under normal usage, covered under the specified warranty period from the date of purchase. The product will be replaced or repaired at the discretion of the manufacturer, at no cost.
This warranty does not apply to any product which has been subjected to negligence, misuse, alterations or accidental damage. No liability is assumed with respect to loss or damage to livestock or personal property irrespective of the cause. Failure of a product caused by misuse is not covered by this warranty. This warranty does not affect your statutory rights
If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty Period, All Pet Solutions, at its sole option, unless otherwise required by applicable law, will either:
- repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or
- exchange the Product with a replacement that is new or
- refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty; or
- refund with suitable deductions from the purchase price for normal wear and tear of any Products covered by the terms and conditions of this Limited Warranty.
Products, parts and supporting documentation provided to All Pet Solutions as part of the warranty process, shall become our property, and may not be returned. When a replacement or refund is given, the Product for which the replacement or refund is provided must be returned to us and shall become the property of All Pet Solutions.
This Warranty is only available in the country where the Product was purchased.
Our products contain parts which are classed as ‘Consumable or Perishable items’. These parts will not be covered under warranty after the first six weeks have passed as they are subject to use and may require maintenance.
This Warranty Does Not Apply to the following:
(a) A product or part that has been modified in any manner without the written permission of All Pet Solutions Ltd
(b) Normal wear & tear caused by product ageing
(c) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes;
(d) Any perishable or consumable goods, including but not limited to, pet food and treats
(e) Pet treatments and grooming products
Replacements or Repairs
Products repaired or replaced under this Limited Warranty are covered for the balance of the original Warranty Period
Who is Covered?
This Warranty extends only to the first consumer purchaser of the Product and is not transferable
Want to return an item or have further questions?
Raise a ticket with our Customer Services team here.