We take payment from your card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Unfortunately if you have paid via PayPal and want to change your delivery address, we are unable to do this for you. We will advise that you cancel the order (this can be done through contacting the customer services team) and re-order with the correct address.
Transactions that are equal to or greater than £50, taken over the phone are subject to fraud checks through our screening system. If the checks do not match up, the transaction will be voided. A shadow payment may show in your account for orders that have to be voided. This will clear by the following day.
To contact our Sales Team please call 01895 813 000 Option 1. Our opening hours are Monday to Friday 8:30am - 5:30pm. Alternatively please contact our Sale Team via email.