FAQ

Would you like to contact us at All Pet Solutions?
We're sorry if you haven't found the information that you need in our Support Centre to help advise you further or resolve the issue you may be ex...
Fri, 28 Jun, 2019 at 2:42 PM
Can I place an order by telephone?
Yes. Our Sales line is open from 08.30 - 17.30 Monday to Friday. Please call 01895 813 000 and we can take payment by all major credit cards over the phone u...
Fri, 28 Jun, 2019 at 2:44 PM
What is the cost of shipping within the UK mainland? How much time will it take to deliver?
FREE, all items purchased to be delivered within the UK mainland (excluding Scottish Highlands, Isle of Wight, Ireland and the Isle of Man) is completely f...
Fri, 28 Jun, 2019 at 2:46 PM
Do you retail brand new items?
YES, we only retail brand new stock.  
Fri, 28 Jun, 2019 at 2:47 PM
How are you able to offer such low prices?
We purchase all of our stock direct from the manufacturers in large orders so we can bring the price down for you, the customer.  
Fri, 28 Jun, 2019 at 2:47 PM
Do you ship abroad and how much does this cost?
Yes. All locations outside the UK mainland have a further surcharge for shipment. This will appear for your location in our checkout. If this seems incorrec...
Fri, 28 Jun, 2019 at 2:47 PM
How Can I Pay and Is It Safe To Pay Online?
Customer security is extremely important to us at All Pond Solutions. Our site uses the service of a global leader in secure payment services; Braintree. Whe...
Fri, 28 Jun, 2019 at 2:50 PM
How do I make a complaint?
We are sorry to hear the product or service is not what was expected.   Before leaving a complaint please ensure you have read the returns, delivery, T+C’s, ...
Fri, 28 Jun, 2019 at 2:51 PM
Our Cancellation Policy
Unfortunately, in most circumstances it's not possible to make changes to your order once you've placed it. This is to ensure our customers receiv...
Fri, 28 Jun, 2019 at 3:23 PM